Caregivers’ Experiences With a Web- and Mobile-Based Platform for Children With Medical Complexity and the Role of a Live Platform Coach: Thematic Analysis

Ainslie Claire Shouldice   ¹ , BMedSci ;   Madison Beatty   ^{1, 2} , BSc, BScN, MSc ;   Sherri Adams   ^{1, 2, 3} , BScN, MSN, PNP ;   Blossom Dharmaraj   ¹ , HBSc, MEd ;   Clara Moore   ¹ , BSc, MSc ;   Jennifer Nan Stinson   ^{1, 3} , MN, PNP, PhD ;   Arti Desai   ⁴ , MSPH, MD ;   Leah Bartlett   ⁵ , MD ;   Erin Culbert   ⁶ , MD ;   Eyal Cohen   ^{1, 2, 7, 8} , MSc, MD ;   Julia Orkin   ^{1, 2, 7} , MSc, MD

¹ Child Health Evaluative Sciences, SickKids Research Institute, The Hospital for Sick Children, Toronto, ON, Canada

² Division of Pediatric Medicine, The Hospital for Sick Children, Toronto, ON, Canada

³ Lawrence S Bloomberg Faculty of Nursing, University of Toronto, Toronto, ON, Canada

⁴ Department of Pediatrics, University of Washington School of Medicine, Seattle, WA, United States

⁵ Royal Victoria Regional Health Center, Barrie, ON, Canada

⁶ Paediatric Services, Credit Valley Hospital, Mississauga, ON, Canada

⁷ Department of Pediatrics, University of Toronto, Toronto, ON, Canada

⁸ Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, ON, Canada