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Timing, Indicators, and Approaches to Digital Patient Experience Evaluation: Umbrella Systematic Review

the WHO Global eHealth Evaluation Meeting, Bellagio, September 2011(https://www.who.int/publications/m/

Tingting Wang, Guido Giunti, Richard Goossens, Marijke Melles

J Med Internet Res 2024;26:e46308

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Digital Patient Experience: Umbrella Systematic Review

To be inclusive, we used broad interchangeable search terms with varying combinations of digital health, PEx, and UX: Category 1: “patient experience” OR “health experience” OR “user experience” OR “customer experience” OR “client experience” Category 2: “ehealth” OR “e-health” OR “mhealth” OR “m-health” OR “telehealth” OR “tele-health” OR “digital health” OR “virtual health” OR “remote health” OR “telemedicine” OR “telemonitoring” OR “teleconsultation” Category 3: “patient digital experience” OR “patient experience

Tingting Wang, Guido Giunti, Marijke Melles, Richard Goossens

J Med Internet Res 2022;24(8):e37952

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