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Adolescents’ wide use of technology opens up opportunities to integrate technology into health visits and health care. In particular, technology has the potential to influence adolescent behavior change by offering new avenues for provider communication and support for healthy choices through many different platforms. However, little information exists to guide the integration of technology into adolescent health care, especially adolescents’ perspectives and preferences for what they find useful.
This qualitative study aimed to take a broad approach to understanding adolescents’ use of technology for supporting their overall health and to understand whether and how adolescents envision using technology to enhance their health and clinical care, particularly in communicating with their provider.
Adolescents (13-18 years) were recruited to participate in semi-structured, in-depth individual interviews. Potential participants were approached in-person through the Seattle Children's Hospital Adolescent Medicine Clinic while they were waiting for consultation appointments, through outreach to youth who expressed interest in other local research study activities, and via flyers in waiting rooms. Interviews were recorded, transcribed, and analyzed using a thematic analysis approach.
Thirty-one adolescents (58% female, mean age 15.2 years) were interviewed and described 3 main uses of technology: (1) to gather information, (2a) to share their own experiences and (2b) view others’ experiences in order to gain social support or inspiration, and (3) to track behaviors and health goals. Perceived benefits and potential downsides were identified for technology use. Teens desired to use technology with their provider for 3 main reasons: (1) have questions answered outside of visits, (2) have greater access to providers as a way to build relationship/rapport, and (3) share data regarding behaviors in between visits. Social media was not a preferred method for communicating with providers for any of the youth due to concerns about privacy and intrusiveness.
Although youth are avid users of technology in general, in regard to technology for health, they display specific use preferences especially in how they wish to use it to communicate with their primary care provider. Health care providers should offer guidance to youth with regard to how they have used and plan to use technology and how to balance potential positives and negatives of use. Technology developers should take youth preferences into account when designing new health technology and incorporate ways they can use it to communicate with their health care provider.
Adolescents are avid users of new technologies, with a quarter of adolescents online almost constantly and almost all (92%) online daily [
Much of the research eliciting adolescents’ preferences for incorporating technology in health care has examined the use of patient electronic portals with respect to confidentiality and its influence on adolescent utilization of technology. A systematic review examining pediatric use of patient portals found that in general account activation is low for teens due to barriers such as concerns about confidentiality [
Adolescents’ predilection for technology suggests they will adopt technology integrated into health visits and health care. As most adolescent health care is centered around prevention efforts, prioritizing use and design of interventions which incorporate technology into behavior change interventions, such as for healthy eating, incorporating exercise, or improving sleep quality may be beneficial. Providers may be able to offer further resources, intervene earlier, and troubleshoot problems in the moment as patients are implementing behavior change more readily using technology than through traditional phone calls and office visits. However, adolescents’ perspectives and preferences for what they find useful are needed to guide the integration of technology into adolescent health care. This qualitative study aimed to elicit adolescents’ perspectives on how they currently use technology to support their health and to gain insights into what factors may influence their future use of technology to improve their health or communication with their provider. Gathering more in-depth qualitative information on these topics may be useful in informing clinicians how to use technology to engage with their patients and in providing insights into adolescent preferences for people who design new technology tools for health.
A total of 31 adolescents (18 females and 13 males) participated in in-depth semi-structured interviews in Seattle, WA. Potential participants were approached in-person at the Seattle Children’s Hospital Adolescent Medicine Clinic while they were waiting for consultation appointments, through outreach to youth who expressed interest in other local research study activities, and through posted flyers in the waiting rooms of the adolescent and sports medicine clinics. Of the 31 participants, 26 were recruited from the waiting room of the adolescent clinic, 5 were recruited from community sources, and 1 was recruited via flyer. Purposive sampling methods were used to ensure the sample included nearly balanced numbers of genders (male and female) and age ranges (13-15 and 16-18 years) as well as adolescents representative of racial and ethnic diversity of the Seattle area.
Adolescents were eligible to participate if they were between the ages of 13 and 18 and could read and speak English. Consent or assent was obtained from adolescents who were interested and eligible. Parental permission was required for participants under 18. As described in the consent and assent forms, the youths’ responses were kept confidential except in cases where the youths indicated that they were planning to hurt themselves or someone else. Approval was obtained for all study procedures from the Seattle Children’s Hospital Institutional Review Board.
Prior to being interviewed, adolescent participants privately completed a tablet-based electronic health assessment called Check Yourself, that covered health behaviors including exercise, nutrition, sleep, safety, sexual activity, depression, and alcohol and drug use [
When scheduling constraints prevented the interview from occurring at the clinic, interviewers met participants in a private and convenient location (eg, a private meeting room at a library).
Interviewers used a semi-structured interview guide which included 3 areas of inquiry: (1) electronic health assessment feedback (results from this published in a previous study) [
All interviews were recorded using a digital audio recorder and were professionally transcribed. Interviewers reviewed each of their transcripts for accuracy, correcting errors, and filling in gaps where possible. All interview transcripts were uploaded into the Web-based qualitative analysis software, Dedoose [
The mean age of participants was 15.2 years. As previously published, the sample included 20 participants who self-identified as Caucasian (64.5%), 6 as Hispanic (19.4%), 3 as Asian (9.7%), 2 as African American (6.5%), 1 as Other (3.2%), and 2 as Mixed race (6.5%); see
Teens described using technology in one of 3 main ways to support their health: (1) to gather information, (2) to share their own experiences and view others’ experiences in order to gain social support or inspiration, and (3) to track behaviors and health goals. Each of these uses is discussed below with illustrative quotes in text and additional quotes provided in
Teens reported seeking resources, ideas, and education using both apps and websites. The most commonly searched topics reported by the youth interviewed were related to nutrition and exercise (ie, healthy foods, portion size, calorie counting, workouts); some also sought information on medical and mental health conditions and consequences to their health from behaviors such as marijuana use. To gather this information, teens reported using various sites including medical websites such as WebMD and Mayo Clinic, Web searches using Google, and Pinterest to “pin” or save healthy recipes or exercise routines. They found YouTube, exercise apps, and Facebook useful for accessing work outs; one teen also used Tumblr, a social media blog, for health information. Teens reported that they valued the accessibility and relatability of online health information:
I don’t have time and honestly don’t want to go to the library to look up a disease. I like that everything is at my fingertips. So, if the doctor tells me that I’m at risk for this and I don’t know the name of the disease, and maybe if the doctor is using fancy words that I don’t understand. I think it’s really nice that I can look up on Google, what is this? And like I’ll get Yahoo answers, Google answers, but I honestly like it because it’s like real people explaining compared to some weird terminology that I don’t know.
Participant demographic data (N=31).
Characteristic | Participants | ||
Age (years), mean (SD) | 15.2 (1.4) | ||
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13 | 5 (16) | |
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14 | 5 (16) | |
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15 | 6 (19) | |
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16 | 10 (32) | |
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17 | 4 (13) | |
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18 | 1 (3) | |
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Male | 13 (42) | |
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Female | 18 (58) | |
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Hispanic | 6 (19) | |
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Non-Hispanic | 25 (81) | |
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African American | 2 (7) | |
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Asian | 3 (10) | |
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Caucasian | 20 (65) | |
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Multiracial | 2 (7) | |
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Race not specified | 4 (13) |
Uses of technology for health identified by teens.
Theme and examples | Example excerpts |
Information gathering exercise ideas, recipes, nutrition tips, etc information about symptoms and treatment for common ailments; consequences of health risk behaviors |
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Social support/inspiration ability to learn about others and relate to their experiences viewing peer activity may inspire action; for others, did not make a difference |
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Tracking behaviors and health goals creating accountability through scheduling and reminders (especially for workouts) using wearable technology to track activity tracking nutrition via apps |
Perceived benefits and downsides of technology use for adolescents.
In addition to gathering information, teens felt that they benefitted from others sharing their health experiences online, including: getting ideas of what others are doing to support their health; feeling motivated from others’ shared pictures (eg, a friend who shared a picture from a half marathon on Instagram [Female, 18]); and feeling social support in their efforts toward better health, especially mental health. For example, one teen shared that Tumblr offers anonymity which allows users to be more comfortable sharing personal stories to wider audiences, as well as access to others who can provide online support:
But then they get a good sense that they’re not alone and maybe what that person’s going through they can apply it to their own lives...Then when you’re on your blog and then you read these things it makes you feel good that hey, I have someone I can talk to.
Although teens mentioned blogging as a way others could share their health experiences, many did not consider popular social media sites as a platform to learn about their health. Teens had various opinions on health technology which includes social components such as the ability to compare their progress with others. Some teens felt they could be inspired by viewing the health activities of others online: “Like well if that person can do it, I could probably do it too” (ID 919, Female, 17), while other teens were not particularly motivated by it:
I don't think that would be a motivator force for me like it is for some people. Some people are like, “Oh, these people are watching, so now, I got to go do it,” and I'd be like, “Beep, the app's closed, whatever.”
Some teens had used technology to track behaviors related to their health goals, such as steps taken, calories burned, portion sizes, water intake, and nutritional information. Various devices were used by the youth including wearables (ie, Fitbit), Wii Active plus, running apps, Google maps, Apple Health kit, Nike Plus, water consumption trackers, and My Fitness Pal. Notifications, reminders, and earning “points” from such programs were motivating to teens and prompted consideration of their goals during the day. Some teens appreciated the reward of receiving immediate feedback offered through tracking technologies:
For me, there’s definitely the gratification of like, “You reached 10,000 steps” and it goes off, and so you want to reach that.
When talking about the different technologies used, themes emerged regarding characteristics that made health technology especially useful or appealing to teens (
Perceived benefits and potential downsides in teens’ use of technology for health.
Observations and examples | Example excerpts | |
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Easy to use, convenient teens already using their phones and are proficient with technology some apps are free |
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Increased access to health information credibility of information important explained in an understandable way information is shareable tracking information brings awareness to eating habits |
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Nonjudgmental not a parent or teacher telling teen what to do technology could relieve teens from seeing unwanted reactions from providers during face-to-face contact |
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Options for more privacy, personalization ability to ask questions or seek information anonymously ability to share or repost useful information |
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Motivating creating competition via tracking points or setting personal goals providing positive reinforcement |
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Limitations to access difficult to find credible health information apps and tracking technologies often come with costs teens cannot always afford |
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Technology limitations having to frequently input information prone to inaccuracy (not having the right foods to log, pedometer sensitivity) need to remember passwords |
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Possibility of distractions use of technology for health could draw teens into using phones for example for more entertainment, reducing sleep and activity |
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Technology for health is often not teen-specific tracking technology is usually focused on weight loss instead of consuming healthy foods may be too private or not private enough |
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Exposure to risky behaviors; negative social comparisons teens may see unhealthy messages through peer use of technology teens may misuse technology to continue health risk behaviors |
Teens valued technology that was easy to use and fun, especially using games and earning points or rewards which could help them set personal goals and motivate them to do more the next day. Teens appreciated having multiple options of things to do, like exercise routines (eg, Pinterest), and integrating multiple aspects of health data such as calories, exercise, and body mass index. Other appealing characteristics included social support, reminders, getting positive feedback, privacy, and convenience, especially due to the ubiquitous nature of technology:
I think it’s nice because for most teens it’s in the palm of your hand. You can do it while you’re out. It’s not like you’re like literally carrying a journal around and writing it down. It’s discreet, other people don’t necessarily know what you’re using.
Participants appreciated the way technology made health information easily accessible, understandable, and shareable; they especially valued sources focused on health concerns, such as WebMD, to explain health terms regarding diseases or medications which their provider may have quickly gone over in the clinical setting. One teen specifically preferred the neutrality of phone notification reminders as opposed to human verbal reminders which may come off as admonishing:
Like the reminders help instead of having a person do it because they could be like, “I told you to do this six times and you didn't do it,” and my phone [can] just like nicely be like, “You have not done this yet, you need to do this.” Be like, “Well, okay.” Because positive reinforcement—at least for me—is better than somebody yelling at you and saying, “No, you have to do this and you haven't done this yet, and I'm disappointed.”
Anonymity was valued by teens when discussing personal health information, with notable differences between social media sites in potential for unwanted disclosure:
In Facebook, the settings are twisted a little bit so I would be afraid to make a mistake and all of a sudden everyone knows...you have that different identity on Tumblr so say that Pixie12 is talking to her doctor, but you have no idea who that is so it doesn’t really matter.
Several teens described that although technology could be used for health, they also recognized possible downsides, as shown in
There is a health app that comes on the iPhone, but it’s really inaccurate. Like the steps you are taking, it doesn’t accurately count them so it’s kind of useless, and I don’t know how to use it.
Teens mentioned that if they were drawn to use their smartphone for health, they also may be alerted to other applications and notifications and then use the phone for longer than intended. One teen described how her intention to engage in a healthy behavior (exercise) may be disrupted by smartphone distractions which she feels are difficult to control:
You might get like, “Oh yeah I’m going to go work out.” And I’ve got my phone and it gets in the way because you get sucked in and it’s hard to get off. It’s addicting.
Another teen made an insightful point that while using technology offers the privacy for a teen to explore and gain knowledge on something they might not otherwise have the courage to ask about; this unmoderated access to information may impede seeking input from others.
You can put yourself in an environment where no one else knows what you are doing on the computer, and so that’s a good thing and a bad thing in my opinion. It’s a good thing because no one has to know that you are struggling with this problem—[using the internet] could then give you more knowledge on what is happening with you to make a change instead of just ignoring it like you probably would have. But it’s also bad because no one knows what you are looking at so you can look at anything.
On the other hand, some teens felt their privacy would not be completely protected since searches may be visible on their browsing history. For example, one teen stated:
A lot of kids don’t want to go on their iPads and search “birth control” because it’s on the history.
Some teens also mentioned the potential for negative consequences from technology-based health information, such as sharing risky behaviors, promoting body dissatisfaction and negative competition, losing weight in an unhealthy way, and being exposed to bullying.
In addition to questions about history of use, teens were asked how they may consider using technology for working with their health provider and what types of technology they would like to use. Three main categories for potential uses of technology with their providers emerged: (1) to have questions answered by their providers outside of visits; (2) to have greater access to their providers as a way to build their relationship/rapport; and (3) to share data regarding their behaviors in between visits with their provider (
Several teens spoke about a desire to use technology to get quick and direct responses to questions in between visits. They felt they would benefit from receiving guidance from their provider on reputable internet resources when conducting a search for health information; and from receiving immediate feedback from their provider on whether the severity of a clinical problem warrants an appointment. Teens particularly valued the ability to receive a rapid response to their questions directly from the provider and not another staff member.
If there was an option where I could email my doctor questions I think I would probably do that. And they’ve never said that they're like, “Call us if you have any problems,” but when they say that they mean call the doctor’s office and make an appointment, at least from my perspective they’re not just there to talk. But, let's just say if I had a question if it was possible to email them and get a direct response.
Preferred technological methods to communicate with a provider varied among teens. Factors affecting preference included the type of question they had as well as the teens’ thoughts regarding formality of the interaction. Many teens indicated a preference for text messages when the communication was brief or simple such as in scheduling appointments, prescription reminders, and answers to straightforward clinical questions. They also felt that due to text messages being more informal, they would also be more authentic:
So with a text you can text whatever you are writing, you don’t have to worry about saying, “Dear Dr. Blah, Blah, Blah,” and then if you need to add in one more sentence you don’t need to send a whole new email, you just have to add one more sentence. You can just sort of put it in there. It doesn’t look super bad...being less formal is better because when you feel formal you feel the need to be perfect and that’s not true.
At times, teens preferred phone or email when they wished to show the provider they had taken more effort to contact them and compose a message when compared to texting. For more complex questions that might require detail or a lengthy response, teens preferred email communication, in order to safeguard against losing meaning and also to save the information for reviewing in the future. One teen described that opposed to the phone, email could also offer more privacy and its asynchronous nature could help avoid embarrassment:
I just feel like it's [email] almost more like private, and I think it's easier for long responses. If I had a question that they could send me a link to it, it would still be on my phone. I could check my e-mail on my phone. It still would be right at my fingertips, but it would be a little more confined, I guess. It wouldn't be talking on the phone about it as much if it was something I was kind of embarrassed about. I wouldn't have it in text message. Text messages are kind of hard. When I text, I'm not having in-depth conversations with people. It's to have a short little thing. I just e-mail when I have—when it's longer. More important things I guess.
Finally, some teens preferred video conferencing as they felt it was important to see facial expressions and nonverbal cues:
Seeing someone else’s facial expression is very important. If you are just texting, a lot of people use shorthand [which] can kind of erase elements of conversation so maybe you can’t tell if someone is being sarcastic and you write it down. Like, I totally have this issue. “So, do you sleep well?” “I haven’t slept ever in my life.” That’s obviously sarcastic, but “Did you sleep well last night?” “No, I got up and died” or, “I got up and fell over and hallucinated.” You know, something crazy and they accidentally break that down and take it seriously. But, over Skype you can see their face and they can be smiling or laughing or making sarcastic eyebrows, you know what I mean? So that can be helpful.
Social media was not a preferred method for communicating with the providers for any of the interviewed teens due to concerns about privacy and intrusiveness.
I think it [social media] could be done I just don't think it's a preferred way to—because I feel like a lot of teens would think that it might be an invasion of their privacy if their provider followed them on all their social media. Then it might be kind of awkward.
A recurrent concern that arose about using any technology to communicate with providers was potential loss of confidentiality. However, the asynchronous and nonjudgmental nature of electronic communication methods had the advantage of reducing discomfort when teens were anxious about disclosing a sensitive clinical topic.
Technology for health provider communication.
Categories for Use | Example excerpts |
As a way to have questions answered by their providers outside of visits Use of technology could potentially reduce appointment frequency |
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To have greater access to their providers as a way to build their relationship/rapport | |
Share data regarding their behaviors in between visits with their provider As a way to communicate or provide proof about their behavioral patterns |
An additional benefit for some teens was the possibility to connect more personally with their doctors between visits. Teens felt technology offered an opportunity to further build rapport with their provider, particularly if the provider were to reach out to them in between visits. One teen described the possible content of a monthly check-in email:
“Hey, how’s your week? Do you have anything new? Do you want to give me a phone call? Is there something we need to talk about? What was your favorite part of this week?” Something where you can build up that relationship and trust, and it’s not only associating the doctor with taking your temperature and stuff that hurts.
A final area in which teens talked about the potential for technology to be helpful was in helping them document and share their health behaviors with their provider. Teens felt that tracking such information could help provide objective data to the provider and validate steps they were taking toward behavior change, as well as potentially decreasing the number of in-person visits.
You can kind of keep track [on FitBit] of what you are doing, and the fact that you can log it on your phone, and then you can go back and see what you did, and you don't have to always try to remember that part of it...It's like actual proof because sometimes if you're like, “Yeah, I went and walked five miles one day,” the doctor's like, “Did you really? You don't look like you'd be that person,” then you'd be like, “I did.”
In this qualitative study, teens indicated 3 main categories of technology use for health: (1) gathering information, (2) inspiration and social support, and (3) tracking health behavior and goals. Teens expressed their desire to quickly access nonjudgmental health information in the privacy of their own technology use, but noted some shortcomings of technology for health including prohibitive cost, technology not being youth-friendly, potential for distraction, and exposure to negative behaviors, especially social comparison. Teens were interested in using technology such as email or texting for communication with their providers specifically as a way to get questions answered outside of visits, to have access to their providers to build the teen patient-provider relationship, and as a way to keep their provider up to date with sharing information about progress in health between visits.
In our study, the most commonly mentioned use of technology for health involved use of search engines and websites to learn about health-related issues. This is consistent with a prior study of a nationally representative sample of US teens which found that the vast majority had used the internet for gathering information on their health, despite only 25% being satisfied with the information they found in searches [
Another key finding of our work was that although adolescents appreciated some of the social aspects of technology such as learning about their friends’ health accomplishments or feeling they are not alone, for example in mental health symptoms, most did not prefer to use their social media for health and did not want to use social media for communicating with their provider. These results are consistent with a recent cross-sectional survey of adolescents attending a primary care and adolescent clinic in which only about a quarter thought social media would provide useful health information and most would not want to use it to communicate with their provider [
While recognizing how popular and intriguing technology was to them, teens in our study also identified several possible downsides including distraction from important tasks, such as school work, sleep disruption, and exposure to negative content (eg, risky behavior and overt focus on body image). Increased technology use, especially prior to bedtime, has been associated with sleep disruption [
Although teens recognized potential downsides, many were enthusiastic about using technology to communicate with their provider. Their goals for using technology with providers largely paralleled the reasons they used technology for general health, including getting questions answered outside of visits (gathering information), connecting and building rapport with their provider (inspiration and social support), and sharing data in between visits (tracking behaviors and goals). There was no consistent preference for one type of technological medium (eg, phone, social media, text message, email) for communication over another. More important to teens seemed to be the nature of the content of the communication. As providers consider adding technology, they may want to seek youth input regarding preferred methods. Preference to use technology to communicate may vary based on the health topic [
This small qualitative study is limited by use of a sample recruited from an urban academic health clinic, and it is possible that the views of adolescents living in rural settings with less access to health care may differ. While our purposive sampling method helped to generate a sample that was representative with a range of respondents, this methodology may be prone to researcher bias. However, our findings are similar to those of a larger quantitative study where samples were recruited from a nationally representative population [
Overall, teens use of technology for health is growing. Health care providers should be prepared to inquire about and provide advice for how teens are using technology for their health. Teens would like to use technology-based communication tools with their health care providers. This study offers multiple implications for health providers caring for adolescent patient populations and technology developers. First, providers should assume that teens have used or will use the internet to answer health-related questions and should be prepared both to assess the teen’s understanding and to help guide the teen to reputable sites. Anticipating these health searches, health care providers can provide specific guidance including directing teens to trusted websites and assisting teens to use the best health-related terminology. Additionally, when recommending sites, providers should also consider any potential negative consequences and check in with teens regarding their experiences, both positive and negative, with using any recommended sites. Finally, teens are interested in using technology to communicate with providers. Technology developers should consider building more options for teens to communicate with health care providers. As technology grows, more work will need to be done to help providers understand and respond to youth preferences, to develop tools to guide youth to reputable health resources, and to develop strategies for incorporating patient tracking data into clinical practice.
This research was supported by the Agency for Healthcare Research and Quality (AHRQ 5R01HS023383-02; PI: McCarty). The granting agency which supported this research approved the study design and received periodic updates on data collection but was not involved in the analysis of the data, the decision to submit a manuscript, or in the writing of the manuscript itself. AR was supported on a career development award during this study (AHRQ PCOR K12 HS 22989-1) and a subsequent K23 award from NIMH (1K23MH111922-01A1). No additional financial inputs (eg, honorariums or other forms of payment) aside from those of the granting agency supported the writing of the manuscript. LR and CM designed the study. KK collected the data. All authors contributed to the analysis and interpretation of the data. AR wrote the manuscript with guidance from the other authors. All authors approved the final version of the manuscript.
CM's spouse is employed by Facebook, and together they own stock in Facebook.